Shipping policy

Dispatch and delivery

All orders leave our warehouse in Bournemouth, United Kingdom. We currently deliver to customers within the United Kingdom.

How long packing takes

Allow 1 to 3 business days for us to prepare your order. During busy periods this can be at the longer end of that range, and we will keep your order status up to date.

How long delivery takes

We estimate delivery within 15 business days after dispatch. Because this depends on the carrier and the destination, treat it as an estimate and not a fixed promise.

What delivery costs

Postage is calculated at checkout based on how far the delivery address is from our warehouse. You will see the figure in the order summary before payment.

Tracking

A tracking reference is emailed once the parcel is on its way. If no scan appears within 24 hours, that is normal while the carrier processes the collection.

Lost parcels

Should the parcel not arrive and the tracking show no movement, contact us within 7 days of the expected delivery date. We will take the matter up with the carrier.

Damaged parcels

If the packaging or the garment arrives damaged, let us know within 48 hours of delivery with photographs so we can resolve it quickly.

Before you order

Please double-check your address and postcode at checkout. Once a parcel is with the carrier we cannot change its destination.

ANTHONY TINASHE MASVIKEPI
Eventide Homes, Bournemouth, BH8 9TW, United Kingdom
Email: service@elysiancloth.shop
Phone: +44 118 209 4109