Refund policy

Returns in brief

Items purchased from our store can be sent back within 30 days of delivery. We inspect every returned garment by hand before approving a refund.

Condition requirements

Garments must be returned unworn and unwashed with all original tags in place. Please do not remove the security tag until you are sure you are keeping the item. Washed, altered or worn clothing cannot be accepted.

Requesting a return

Send an email to service@elysiancloth.shop quoting your order number and telling us which item you want to return. We will confirm the return address and any instructions within one business day. Returns that arrive without prior contact may take longer to identify.

When the refund lands

After the parcel is checked in, refunds are released to your original payment method. Allow 5 to 10 business days for the money to appear, as processing times differ between card issuers and banks.

Who pays the postage

The customer covers the cost of return shipping. Where the fault is ours, for example a damaged garment or a wrong item in the box, we refund the return postage as well.

Faulty or wrong items

Contact us within 48 hours of receiving the parcel, with photographs where possible, and we will put things right quickly.

Lost in transit

If a parcel appears to be lost, let us know within 7 days of the expected delivery date. We will raise the matter with the carrier and keep you updated until it is resolved.

ANTHONY TINASHE MASVIKEPI
Eventide Homes, Bournemouth, BH8 9TW, United Kingdom
Email: service@elysiancloth.shop
Phone: +44 118 209 4109